Course booking terms and conditions
Please read these terms and conditions before confirming your Couse Booking through LTA Learn.
1. Definitions
In these Terms and Conditions the following terms have the following meanings:
“Booking” means any contract for the provision of services by way of an LTA or TF course which You make through the Website;
“Course” means the coaching programmes and courses, tennis training and instruction services, conferences and forums as advertised by the LTA and/or the TF through the Website, and as selected by You from time to time;
“Coaching Provider” means either the LTA or the TF (as applicable) as the provider of the Course as stated within the applicable part of the Website;
“the LTA” means LTA Operations Limited of The National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ (registered in England No. 07475460);
“the TF” means the Tennis Foundation (registered charity no. 298175 and a company limited by guarantee incorporated in England and Wales with company number 02138124) of The National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ;
“Venue Provider” means the owner and/or operator (as applicable) of the tennis club, court or other venue where any Course is to be provided (if such Course is not provided at the Coaching Provider's own premises);
“Venue Provider Terms” means the terms and conditions or requirements, if any, governing the Venue Provider's hosting of Coaching services at its premises, as may be notified to you in advance of or during the Course, including but not limited to any relevant health and safety requirements;
“the Website” means the website available at lta.org.uk;
“You” means you, the user of the Website, and “Your” shall be construed accordingly.
2. General Terms and Conditions
2.1. Any person wishing to make a Booking for a Course through the Website must be 16 years of age or over.
2.2. If you make a Booking for a Course You will enter into a contract with the relevant Coaching Provider. Any person wishing to make a Booking for a Course through the Website must accept these terms and conditions with the relevant Course Provider (as applicable). These terms and conditions shall apply to the supply of the Course booked by You through the Website, to the exclusion of all other terms and conditions with the exception of the LTA Website Terms and Conditions and the LTA Privacy Policy (each of which shall also apply) and, if You make a Booking, the relevant details listed on the Website in relation to the Course.
2.3 By ticking the terms and conditions box as part of Your booking of the Course via the Website you acknowledge that You have read, understand and accept these terms and conditions.
2.4 You agree that you will abide by the Venue Provider Terms as may be notified to you in advance of or during the Course.
3. Booking mechanics and payment for a Course (where applicable)
3.1 Where a Booking carries a charge, You must pay for the Course purchased through the Website by credit card or debit card. A request by You to purchase a Course using the payment process on this Website (or, where no charge is payable, to make a Booking by means of the Website) is an offer made subject to these Terms and Conditions.
3.2 Once You have offered to purchase the Course (or, where no charge is payable, to make a Booking) then, subject to checking that Your credit card or debit card payment has been processed correctly, the LTA will accept Your payment and confirm Your Booking by email.
3.3 The Booking contract shall consist of these terms and conditions and the email the LTA sends You on behalf of the Coaching Provider confirming acceptance of Your offer and the details of the Course.
3.4 When the LTA accepts Your offer to make a Booking, the LTA will (where a charge is payable) charge Your credit or debit card with the total cost of the Course. If You require a VAT receipt for the fees paid for the Course You must complete our contact us form.
3.5 This sub-clause applies to Bookings where a charge is payable. Whilst the LTA tries to ensure that all prices on the Website are accurate, errors may occur. If the LTA discovers an error in the price of the Course You have ordered, the Coaching Provider will inform You as soon as possible and give You the option of reconfirming Your order at the correct price (and credit or debit Your account as applicable) or cancelling Your purchase. If the Coaching Provider is unable to contact You, You agree that the Coaching Provider may treat the purchase as cancelled. If You choose to cancel after You have already paid the incorrect price for the purchase, You will receive a full refund from the Coaching Provider.
4. Cancellation and refunds
4.1 This clause 4 applies to those Bookings where a charge is payable.
4.2 If You wish to cancel your Booking, you must cancel the Booking by contacting the Coaching Provider directly not less 14 days prior to the start of a Course.
4.3 If You request to cancel a Booking not less than 14 days prior to the start of a Course, You will be refunded the full costs of the Course purchased. If You request to cancel a Booking less than 14 days before the start of the Course You will not be eligible to receive a refund for the Course purchased.
4.4 Subject to clause 7.3 above, if a purchase of a Course is cancelled, the Coaching Provider will process the refund within 14 days of receiving Your cancellation request.
4.5 The Course Provider may cancel the Course for whatever reason by giving You written notice of such cancellation. If the Course Provider cancels the Course, You will be refunded the full cost of the Course purchased. The Coaching Provider will process the refund within 14 days of notification to You of the cancellation of the Course.
5. Limitation of liability
5.1 So far as is reasonably practicable the Website is made available by the LTA on a 24 hour 7 day basis. As it is technically impossible to provide a fault-free uninterrupted service, the Website is provided ‘as is’ and 'as available' without warranties of any kind, express or implied (other than warranties not capable of exclusion as a matter of law). Whilst the LTA will use reasonable efforts to ensure that the Website booking facility is available at all times, to keep unavoidable interruptions to a minimum and to give notice at log-in of anticipated interruptions, there will inevitably be times when it is unavailable.
5.2 Neither the LTA nor the TF shall be liable to You for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection Your use of the Website, or from any misrepresentation, whether innocent or negligent, except to the extent that such liability may not be lawfully excluded.
5.3 Notwithstanding anything else contained in this Agreement, neither the LTA nor the TF shall be liable to You for: (i) loss of profits or contracts or goodwill or statutory penalties or indirect or consequential loss, whether arising from negligence, breach of contract or howsoever caused; (ii) any and all costs related to the procurement of any substitute service(s); (iii) third party claims of any kind; or (iv) any loss or damage arising from Your failure to use the Website strictly in accordance with the terms of this Agreement.
5.4 Neither the LTA nor the TF excludes liability for death or personal injury caused by its negligence.
6. Data Protection Act 1998
6.1 Each of the LTA and the TF confirms that it will process Your personal data in accordance with the Data Protection Act 1998. You agree that the LTA and the TF may process Your personal data to process the Booking and provide the Course (as applicable) and for any other purpose You agree to.
6.2 Your financial information (bank account and credit or debit card details) will not be stored by the LTA or the TF. The LTA uses a payment service provider who has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 3. This is highly a stringent level of certification.
7. General
7.1 Force Majeure. Neither the LTA nor the TF shall be liable for any failure to fulfil its obligations caused by circumstances beyond its reasonable control, including any period during which access to the Website is suspended, provided that such party has made reasonable efforts to fulfil its obligations under this Agreement.
7.2 Entire Agreement. These terms and conditions, together with the LTA Website Terms and Conditions and the LTA Privacy Policy, set out the whole of our agreement relating to use of the Website to purchase or otherwise contract for the Course where you make a Booking and there only in respect of the provision of the Course by the Coaching Provider. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods/services offered by the LTA or the TF. Except for fraud or fraudulent misrepresentation, neither the LTA nor the TF shall have any liability for any such representation being untrue or misleading.
7.3 Variation. The LTA and the TF shall have the right to modify the terms of this Agreement at any time and the updated terms and conditions will be posted on the Website. If you continue to use the service, you will be deemed to have accepted any such modification.
7.4 Severance & Waiver. In the event that any provision of this Agreement is held to be illegal, invalid, void or unenforceable, it shall be severed from the remaining provisions of this Agreement which shall continue in full force and effect. Failure or neglect by either party to enforce any provision of this Agreement shall not be construed nor shall be deemed to be a waiver of a party's rights under this Agreement and shall not prejudice that party's rights to take subsequent action.
7.5 Assignment. You shall not, without the prior written consent of the LTA and/or the TF (if applicable), assign, sub-license, sub-contract or otherwise transfer to any third party any of its rights or obligations under this Agreement.
7.6 Third Party Rights. Each party agrees that no term of this Agreement will be enforceable by any third party by virtue of the Contracts (Rights of Third Parties) Act 1999.
7.7 Governing Law and Jurisdiction. These terms and conditions are subject to the laws of England and Wales and you, the LTA and the TF irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales.
7.8 Validity of terms. If any provision of these terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms, which shall remain in full force and effect.
7.9 Contacting the LTA and the TF. If you need to contact the LTA or the TF about these terms and conditions or the service provided through the Website you may do so by completing our contact us form.
The Lawn Tennis Association/The Tennis Foundation
The National Tennis Centre
100 Priory Lane
London
SW15 5JQ